Veteran Owned And Operated

Phone :866-330-0186

Se Habla Espanol

Frequently Asked Questions:

    Q: What is door-to-door transport?

    With door-to-door transport, you don't have to go to a terminal to ship your vehicle or accept delivery. Autoplex Transport will pick up your vehicles at your residence, office or any other place you designate. (Pickup and delivery is subject to accessibility and local laws.)

    Q: What types of payment does Tracker Brokerage accept?

    Tracker Brokerage Services accepts MasterCard, Visa, American Express, or Discover for payment, which is to be submitted at the time you place your order.

    Q: Will this cost me a lot of money?

    More and more people every month are deciding to ship cars with us as opposed to driving it themselves. If you calculate the costs of gas, food, sleeping accommodations, and the time spent planning and actually making a long distance move, you will see that transporting you car with Autoplex Transport is less costly and far more efficient.

    Q: How do I get an auto transport quote?

    To get a quote, call +1(866) 330-0186 or submit your information online.

    Q: How do I book a shipment, or start a transport?

    Call +1(866) 330-0186 to schedule your shipment or start your transport with our secure online start form.

    Q: Can I specify a pickup and delivery date?

    Generally, we require a three-day window for pickups and deliveries.

    Q: How long will delivery take?

    Dispatch times vary depending on origin and destination locations. For an accurate transit time quote, please call +1(866) 330-0186 . It is important to remember, drivers are limited by law to a specific number of miles and hours per day. Other variables that may affect transit times include deliveries along the way, severe weather and road conditions.

    Q: What is the process if there is damage to my vehicle upon delivery?

    Please call the offices of Tracker Brokerage immediately. In most cases, we have only 30 days to file a claim and if not reported to us within 30 days we cannot offer assistance or be held responsible for any damage that might have occurred. Additionally, you must clearly indicate any resulting damage that occurred during transport on the "Bill of Lading" or delivery receipt issued by the driver at the time of delivery.

    Q: Can I pack personal items in my car?

    This practice is discouraged. Additional items may shift during transit, damaging the vehicle's interior. Autoplex Transport is not liable for any damage caused by additional items during transit. Additional contents may also block the driver's view when loading your vehicle or add additional weight to the vehicle.

    Q: Does Tracker Brokerage ship inoperable or unusual vehicles, motorcycles and extra parts?

    Yes. Autoplex Transport regularly ships motorcycles and inoperable vehicles and specializes in shipping unusual vehicles, including exotic, specialty and classic automobiles. Inoperable vehicles must roll and steer and can be shipped for an additional $100 fee. Extra parts are accepted on a case-by-case basis, and an additional fee may apply.

    Q: What kind of truck will my auto be shipped on?

    Either an open carrier, like the trucks you see transporting cars to and from auto dealerships, or an enclosed carrier, which we recommend if you're shipping a custom or exotic car or truck.

    Q: How can I track my shipment or get a shipment update?

    To track your vehicle simply download our app below for FREE for either iPhone or Android. You will be provided with a load number and code to log on. If there are any problems call +1(866) 330-0186 or contact us.